Your accreditation journey

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The Qmentum accreditation program is a four-year cycle of assessment and improvement, where organizations work to meet standards and raise the quality of their services. The program identifies and rewards competence and innovation, helping organizations to be more efficient.

Guiding you along the way

Throughout the accreditation process you:

  • Work closely with dedicated one-to-one accreditation support
  • Learn from a variety of educational resources such as webcasts, webinars, workshops, and manuals
  • Access standards and other resources through a secure, online portal — technical support is available seven days a week
  • Benefit from the knowledge and expertise of our surveyors whose background and experience are matched with your needs

On-site survey

An on-site survey takes place once per accreditation cycle. Peer surveyors help you identify what you are doing well and where you can improve.



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The on-site survey was a positive experience and an excellent learning opportunity for our staff.  We believe our clients, employees and entire Ottawa population are benefitting from accreditation, which guides our ongoing quality and safety initiatives.

Dr. I.G. Levy, Medical Officer of Health, Ottawa Public Health