Accreditation Canada's sector and service-based standards help organizations assess quality at the point of service delivery. They are based upon five key elements1 of service excellence: clinical leadership, people, process, information, and performance.
These standards contain the following subsections:
Investing in Substance Abuse and Problem Gambling services
Engaging prepared and proactive staff
Providing safe and appropriate services
Maintaining accessible and efficient clinical information systems
Monitoring quality and achieving positive outcomes
1 Nelson et al, “Microsystems in Healthcare: Part 1: Learning from High-Performing Front-Line Clinical Units,” Joint Commission Journal on Quality Improvement. September (2002): 472-493.