Accreditation Canada's Health Care Staffing Services standards apply to organizations that provide contracted staffing services to health care organizations. The services of registered nurses, licensed practical nurses, therapists, therapy assistants, pharmacists, technicians, dentists, dental assistants, personal support workers, personal care workers, home makers, sitters/companions, and other health service providers may be contracted through staffing organizations.
Accreditation Canada's sector and service-based standards help organizations assess quality at the point of service delivery. They are based upon five key elements1 of service excellence: leadership, people, process, information, and performance.
These standards contain the following sections:
- Investing in health care staffing services
- Engaging prepared and proactive staff
- Providing safe and appropriate services
- Maintaining accessible and efficient information systems
- Monitoring quality and achieving positive outcomes
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Nelson et al. Microsystems in Healthcare: Part 1: Learning from High-Performing Front-Line Clinical Units. Joint Commission Journal on Quality Improvement. September (2002): 472-493. |