Core Competencies

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    FRAMEWORK

    Background

    Accreditation Canada is a not-for-profit independent organization that provides national and international health service organizations with a voluntary external peer review to assess the quality of their services based on standards of excellence.  The mission of Accreditation Canada is achieved through partnerships involving health service organizations, accreditation surveyors and Accreditation Canada staff.  We recognize the invaluable role of surveyors in achieving this mission.

    Purpose of the Task

    Surveyors are peer reviewers who assess the performance of health organizations against national standards of excellence and identify opportunities to achieve improved performance.

    REQUIREMENTS

    Surveyor Requirements 

    • Knowledge of the Canadian Health Care system.
    • Understanding of Accreditation Canada standards and processes.
    • Ability to operate accreditation software.
    • Experience working in a leadership role in the health system in a clinical and/or administrative capacity
      Physical and mental stamina 

    Additional Requirements for Team Lead

    • Experience as a team member conducting a minimum of 4 Qmentum surveys.

    SURVEYOR COMPETENCIES

    General Surveyor Competencies

    • General competencies apply to all Surveyors.
    • The definitions for each competency describe the level of expected behaviour demonstrated by a Surveyor or Team Lead.
    • New Surveyors or Team Leads may not fully demonstrate the expected behaviours as outlined. Through surveying experience and feedback, they will develop the desired behaviours over time.

    General Competencies 

    Definitions
     Adaptability
    • Willing and able to effectively work in, and adapt to, change
    • Adjusts own behaviours to work efficiently and effectively in light of changed situations and environments
    • Demonstrates flexibility in meeting workload and demands
     Analytical Thinking
    • Develops a strategy to obtain complete/detailed information
    • Asks relevant questions and gathers data related to accreditation requirement
    • Applies an effective range of data collection techniques, including observing, interviewing, probing, listening and reviewing documentation
    • Identifies root issues, causal links and pattern
    • Considers issues in a way that encompasses the interactions of all system component
    • Effectively assesses situations/issues in an objective and rigorous manner
     Client Focus
    • Provides service excellence to clients
    • Establishes positive relationships with clients
    • Shares leading practice information with clients based on previous experience
    • Attentive to detail, ensures work is completed properly, and that errors/inconsistencies are corrected
     Communications
    • Delivers and receives information clearly; objectively explains positive and negative findings
    • Uses language appropriate to audience and situation
    • Actively listens to the information received, seeks to understand it, and responds openly and effectively to others
    • Effectively leads and participates in discussions
    • Shows tact and sensitivity in all interactions
    • Writes concisely and accurately; ensuring alignment between verbal and written feedback
    Planning and Organizing
    • Prepares in advance
    • Adheres to established schedules and confirmed plans
    Teamwork
    • Works cooperatively with others involved in a common goal
    • Validates work using consultative approach with the survey team and the client
    • Does fair share of tasks; assists other team members as required
    • Works to resolve and reduce potential for conflicts within the team or with clients

    Team Lead Competencies

    • Team Lead competencies are applied in addition to the General Surveyor Competencies.

    Team Lead Competencies

    Definitions 
     Issues Management
    • Prevents, manages and/or resolves conflicts
    • Looks for positive and creative solutions in the face of conflicting needs
     Team Leadership
    • Mobilizes people towards a shared purpose in the best interest of Accreditation Canada, while demonstrating fairness and equity
    • Applies leadership skills to promote task accomplishment/achieve results
    • Plans and organizes the team by defining tasks and milestones to achieve objectives
    • Tracks work according to survey plan; identifies areas of concern and prioritizes work as required